SHIPPING POLICY

After we have received the payment, you will get a confirmation mail about your order consisting a tracking number.

For domestic orders, you will find the information about delivery schedules under the details of the products when you select your choices. You’ll be given business days as considered Monday through Friday, excluding holidays.

Canto 21 is not responsible for any kind of fees, after the packing preparation to ship. Getting all kinds of payments done is necessary for us to release the orders for you to arrive.

We are offering international shipping worldwide. For your international orders, please contact us at info@canto21.com accordingly.

EXCHANGE & RETURN POLICY

Items must be examined at the moment they are received. If you received a damaged, defective or incorrect item; you can make a return with a report, signed both by you and the carrier at that moment. In this cases, we will take care the situation with you to make things right.

In other kinds of situations; we kindly accept returns of items which are not damaged in any kind of way, within 10 business days from your received order.

Items must be returned under the same conditions as first received and must include all the packaging materials inside, if once had. Customer will be responsible for any return shipping or delivery charges.

You will get an email when we receive your return, then inspect the items carefully. Credit card orders will get refunds 10 business days after the customer gets that mail. Delivery Services and Shipping fees are not refundable.

To arrange a return of any item, contact us at info@canto21.com . You must include your track number.

Return address : Kuruçeşme mah. Arnavutköy Kuruçeşme cad. No:57/4, 34345 Beşiktaş/İstanbul Turkey